Vision and Mission
MSO improves the coordination and delivery of municipal services, strengthens citizen-centric practices across agencies and Town Councils, and fosters community partnership to build a better living environment for all.
Last updated 26 May 2026
Our Vision
One Service, an Engaged Community for a Better Living Environment
Our Mission
Enhance the delivery of municipal services and infrastructure
Enhance the citizen-centric and continuous improvement mindset across partner agencies
Promote community partnership and civic responsibility
Our Values
Teamwork, integrity, service and excellence
About Us
The Municipal Services Office (MSO) was set up on 1 October 2014 under the Ministry of National Development (MND) to improve the coordination and delivery of municipal services across the Government. Today, MSO is overseen by Mr Alvin Tan, Minister of State for National Development and Trade and Industry, and works closely with public agencies, Town Councils and partners to improve how municipal issues are managed and resolved.
Municipal services relate to the upkeep and improvement of the living environment for residents and the wider community. These include areas such as the cleanliness of public spaces, greenery maintenance, and local infrastructure like roads and footpaths. To better support residents, MSO continuously reviews and fine-tunes work processes to improve feedback management and service delivery, so that issues can be resolved more effectively and in a timely manner. It also coordinates efforts across agencies and Town Councils to develop systemic solutions for more complex issues that cut across multiple parties.
MSO works closely with 10 public agencies and 19 Town Councils.
Over the years, MSO has continued to strengthen the way municipal services are delivered by leveraging technology, building capabilities, and fostering a OneService culture among its partners. It also engages the community to support ground-up initiatives and encourage stronger civic responsibility, with the aim of building a better living environment for all.
One such effort is the Integrated Municipal Operations Pilot, launched in 2022, which streamlines the delivery of common municipal services with a stronger focus on residents’ needs rather than agency boundaries. Covering services such as cleaning, greenery maintenance, pest and vector control, and the maintenance of small-scale infrastructure, the integrated approach has led to faster detection and resolution of issues, contributing to improved resident satisfaction.
MSO is also piloting a mediation-first approach to address severe neighbour noise and hoarding cases through a dedicated Community Relations Unit (CRU). The CRU is part of wider inter-agency efforts to strengthen the Community Disputes Management Framework, with the aim of strengthening the community’s ability to maintain harmony among neighbours. (More information on the CRU, including verification of Community Relations Officers, can be found on the MND webpage.)
Our OneService Journey, A Decade On
In 2024, MSO marked a decade of collaboration and partnership with public agencies, Town Councils, and the community. Over the years, our OneService journey has evolved to better serve residents and improve the delivery of municipal services.
Watch the video below to learn more about our OneService journey over the past decade.
To find out more about MSO's achievements over our first decade, explore the highlights of our 10-year journey in this document [PDF, 5.1 MB].