OneService Chatbot FAQs

You can report on municipal issues that you encounter around your neighbourhood e.g. potholes on roads, broken lights or cleanliness issues.

To submit feedback, please provide

1. A detailed description of the issue

2. At least one photo

3. A precise location

4. When you saw the issue

5. Your contact details

The chatbot will guide you through the required information.

Yes. At least one photo of the issue is required for each report. The photo helps the agency or Town Council assess the issue and locate it. Your may submit up to three photos. Videos are not supported.

We understand that it is not possible to take a photo in certain instances. As an alternative, you may wish to submit a generic photo (e.g. a photo of the surroundings of the incident location) and provide a detailed description of the issue when submitting the feedback.

Illegal parking feedback is not currently supported on the chatbot. Please use the OneService App (https://www.oneservice.gov.sg/download-the-oneservice-app) to submit illegal parking feedback.

The Tell Us @ OneService chatbot cannot identify or describe the issue from uploaded photos. Please describe the issue using text or a voice memo. Your photos will be attached to the report for the agency or Town Council handling the case.

No, video submission is not supported.

No. A submitted feedback cannot be edit. If important information is incorrect, please submit a new report with the correct details and referencing the case ID of previous feedback.

No, you do not need to create an account to submit a feedback on the chatbot.

If you do not want to use the chatbot on WhatsApp and Telegram to report issues, you can use the OneService App instead. You can download the OneService App at https://www.oneservice.gov.sg/download-the-oneservice-app.

No. The chatbot is not an emergency service and doesnot contact any emergency responders on your behalf. If there is an immediate danger to life, safety or property, please contact the appropriate emergency service directly.

Your ongoing cases that were submitted on the original OneService Chatbot will continue to be worked on by the agencies, and you will automatically receive the updates on the original OneService Chatbot. You can also use the case history function to view cases that you have submitted previously on either chatbots.

Yes, you will still be able to use the original OneService Chatbot. The original OneService Chatbot can be accessed at these links:

WhatsApp: https://go.gov.sg/oschatbot1-whatsapp
Telegram: https://go.gov.sg/oschatbot1-telegram

Tell Us @ OneService is built on an entirely new engine that allows feedback providers to submit cases (i) in English, Mandarin, Malay and Tamil, and (ii) using voice memos. The original OneService Chatbot only allows users to communicate with it in English text.

No, the chatbot does not have the capability to respond back to users using voice memos. However, if your device has built-in text-to-speech features, you can use those features to read out the textual responses from the chatbot.

The product is still in development, and we are constantly making

improvements based on user feedback. Tell Us @ OneService is also a Generative AI product and might make mistakes when responding to users.

We started the beta phase on 1 Jul 2026, and will run it for a few months to get sufficient feedback to improve the product.

You can converse with the chatbot in a language of your choice (English, Mandarin, Malay or Tamil). The chatbot will then reply to you based on the language you are using.

However, as this is a beta product, the chatbot may not correctly detect the language that you used. If this happens, you can submit a bug report at https://go.gov.sg/oschatbot-beta-bug-report.

For the best experience, we encourage you to send one message at a time and wait for the chatbot to reply. If the chatbot has not replied to your last message after 1 minute, you can reset the conversation by typing “/reset” to reset your conversation with the chatbot.

If you encounter any bugs, please let us know by filling up this form (https://go.gov.sg/oschatbot-beta-bug-report). Your valuable feedback will help us improve the chatbot.

Tell Us @ OneService is a beta product that is still in development and there might be some technical issues during use. If you find that the chatbot does not understand your voice memo inputs, you can finish reporting your case using text.

Please also let us know of your issue by filling up this form (https://go.gov.sg/oschatbot-beta-bug-report). Your valuable feedback will help us improve the chatbot.

If you are unable to use the chatbot, you can try resetting your conversation with the chatbot by typing “/reset”.

Tell Us @ OneService can only help you with reporting municipal issues, and will not be able to accept non-municipal issues. If the chatbot is preventing you from reporting a municipal issue, please submit a bug report at (https://go.gov.sg/oschatbot-beta-bug-report).

The original OneService Chatbot can be accessed via these links:

WhatsApp: https://go.gov.sg/oschatbot1-whatsapp
Telegram: https://go.gov.sg/oschatbot1-telegram

Tell Us @ OneService can be accessed via these links:

WhatsApp: https://go.gov.sg/oneservice-whatsapp
Telegram: https://go.gov.sg/oneservice-telegram