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OneService Community

OneService Chatbot FAQs

OneService Chatbot FAQs

Last updated 1 July 2026

General FAQs

Will I still be able to use the original OneService Chatbot if I do not wish to try Tell Us @ OneService?

Yes, you will still be able to use the original OneService Chatbot. The original OneService Chatbot can be accessed at these links:

WhatsApp: https://go.gov.sg/oschatbot1-whatsapp
Telegram: https://go.gov.sg/oschatbot1-telegram

What will happen to my ongoing cases that were submitted on the original OneService Chatbot if I decide to start using Tell Us @ OneService?

Your ongoing cases that were submitted on the original OneService Chatbot will continue to be worked on by the agencies, and you will automatically receive the updates on the original OneService Chatbot. You can also use the case history function to view cases that you have submitted previously on either chatbots.

What are the differences between the original OneService Chatbot and Tell Us @ OneService?

Tell Us @ OneService is built on an entirely new engine that allows feedback providers to submit cases (i) in English, Mandrain, Malay and Tamil, and (ii) using voice memos. The original OneService Chatbot only allows users to communicate with it in English text.

Why is Tell Us @ OneService a ‘beta’?

The product is still in development, and we are constantly making

improvements based on user feedback. Tell Us @ OneService is also a Generative AI product and might make mistakes when responding to users.

How long is the beta trial period?

We started the beta phase on 1 Jul 2026, and will run it for a few months to get sufficient feedback to improve the product.

The chatbot does not seem to understand my voice memos, what can I do?

Tell Us @ OneService is a beta product that is still in development and there might be some technical issues during use. If you find that the chatbot does not understand your voice memo inputs, you can finish reporting your case using text.

Please also let us know of your issue by filling up this form (https://go.gov.sg/oschatbot-beta-bug-report). Your valuable feedback will help us improve the chatbot.

If you are unable to use the chatbot, you can try resetting your conversation with the chatbot by typing “/reset”.

The Tell Us @ OneService chatbot is not responding to my inputs, what can I do?

For the best experience, we encourage you to send one message at a time and wait for the chatbot to reply. If the chatbot has not replied to your last message after 1 minute, you can reset the conversation by typing “/reset” to reset your conversation with the chatbot.

If you encounter any bugs, please let us know by filling up this form (https://go.gov.sg/oschatbot-beta-bug-report). Your valuable feedback will help us improve the chatbot.

I conversed with the chatbot using a voice memo but it responded in text. Can the chatbot respond back to me in a voice memo?

No, the chatbot does not have the capability to respond back to users using voice memos. However, if your device has built-in text-to-speech features, you can use those features to read out the textual responses from the chatbot.

Why is the Tell Us @ OneService chatbot replying to me in another language?

You can converse with the chatbot in a language of your choice (English, Mandarin, Malay or Tamil). The chatbot will then reply to you based on the language you are using.

However, as this is a beta product, the chatbot may not correctly detect the language that you used. If this happens, you can submit a bug report at https://go.gov.sg/oschatbot-beta-bug-report.

How to access Tell Us @ OneService?

Tell Us @ OneService can be accessed via these links:

WhatsApp: https://go.gov.sg/oneservice-whatsapp
Telegram: https://go.gov.sg/oneservice-telegram

How to access the original OneService Chatbot?

The original OneService Chatbot can be accessed via these links:

WhatsApp: https://go.gov.sg/oschatbot1-whatsapp
Telegram: https://go.gov.sg/oschatbot1-telegram

Do I need to create an account to use the original OneService Chatbot or Tell Us @ OneService?

No, you do not need to create an account to submit a report on either chatbot service.

What types of issues can I report through the OneService Chatbots?

You can report on municipal issues that you encounter around your neighbourhood e.g. potholes on roads, broken lights or cleanliness issues.

I am trying to report an issue but the beta chatbot keeps responding with “I can only help you with municipal issues.”, what should I do?

Tell Us @ OneService can only help you with reporting municipal issues, and will not be able to accept non-municipal issues. If the chatbot is preventing you from reporting a municipal issue, please submit a bug report at (https://go.gov.sg/oschatbot-beta-bug-report).

Can I submit videos of my issue through the OneService Chatbot?

No, video submission is not supported.

I do not want to use any chatbot to report issues, what can I use instead?

If you do not want to use the chatbot on WhatsApp and Telegram to report issues, you can use the OneService App instead. You can download the OneService App at https://www.oneservice.gov.sg/download-the-oneservice-app.