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OneService Community

Terms of Use

Terms of Use for OneService digital products.

Last updated 25 May 2026

Agreement to Terms of Use

  1. These Terms of Use (or “Terms” in short) govern your access to and use of services and transactions in our OneService digital products (i.e. the OneService App, the OneService Chatbot, the OneService Website and the OneService features on the LifeSG app).

  2. In these Terms, the words "we", "our" and "us" refer to the Government of Singapore.

  3. Our OneService digital products are owned and operated by the Municipal Services Office (“MSO”), Government of Singapore. MSO’s office is located at 5 Maxwell Road #14-00 Tower Block MND Complex, Singapore 069110.

  4. By registering, accessing, and using any part of OneService digital products, you agree and accept to be bound by these Terms and any amendments made thereto from time to time. The Terms form a binding agreement between you and us, and govern your use of our OneService digital products and the services offered therein. If you do not agree to be bound by these Terms, please do not use our OneService digital products and exit; continue only if you accept these Terms.

  5. We may at any time and without notice, modify these Terms governing your use of OneService digital products. Such modified Terms shall be effective immediately and your continued use of our OneService digital products (including any application or services linked to or from OneService digital products) after such modified Terms have been posted shall constitute your agreement to be bound by the modified Terms. It is your responsibility to check and keep yourself informed of the prevailing Terms whenever you access or use any part of OneService digital products.

General

  1. The accessibility and operation of our OneService digital products rely on technologies outside our control. We do not guarantee continuous accessibility or uninterrupted operation of the applications and services linked to or from OneService digital products. We may also schedule downtime for our OneService digital products from time to time for maintenance and/or optimisation purposes.

  2. MSO reserves the right to:

    1. Deny or restrict access to or use of our OneService digital products by any particular person without providing any reasons.

    2. Modify any information or features on our OneService digital products at any time, without notice to you, and without liability.

    3. Discontinue our OneService digital products at any time without notice or liability to us whatsoever, whereupon all rights granted to you hereunder shall also terminate forthwith. You shall further upon notice from MSO return or destroy all copies of our OneService digital products or materials therein that you may have downloaded.

  3. You agree that you will not interfere or attempt to interfere with the proper working of our OneService digital products or otherwise do anything that imposes an unreasonable or disproportionately large load on our OneService digital products servers.

  4. You agree not to transmit, distribute, post, communicate or store information or other material on, to or through our OneService digital products that:

    1. May be prohibited under the laws of Singapore or any other applicable law;

    2. Is copyrighted, unless you are the copyright owner;

    3. Infringes any intellectual property rights of others or the privacy or publicity rights of others;

    4. Is defamatory, threatening, abusive, insulting, obscene, harassing, harmful or otherwise offensive to any person or entity as determined by us in our sole discretion; or

    5. Contains viruses, Trojan horses, worms, time bombs, or other computer programming routines or engines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information.

Licence Terms and Restrictions

  1. The services, and content including the materials made available on or through our OneService digital products are owned by, licensed to, managed or controlled by MSO.

  2. Subject to these Terms, we grant you a non-exclusive and non-transferrable right to access and use our OneService digital products for personal and/or non-commercial use only. You shall not, among others, modify, reverse-engineer, decompile, adapt, publish, redistribute or sub-license our OneService digital products or any part of our OneService digital products without our prior written consent.

Intellectual Property Rights

  1. The contents of our OneService digital products including but not limited to its source codes, data, pages, documents, editorial content, online graphics, user interface, and digital content and/or media are owned by or licensed to us, and are protected by applicable intellectual property and other laws including but not limited to copyright and trademark. Except as expressly provided in these Terms, you shall not modify, reproduce, republish, upload, post, transmit or otherwise distribute in any form or by any means, the contents of our OneService digital products without our prior written permission.

  2. Any unauthorised modification, reproduction, publication, uploading, posting, transmission or distribution of the contents of our OneService digital products is strictly prohibited and may constitute an infringement of our intellectual property rights.

Relying on Information

  1. Any content displayed on our OneService digital products is for the purposes of providing you with information only and may not cover all information available on a particular issue. Such content must not be relied upon as professional advice. While every effort has been made to ensure that our OneService digital products and the contents therein are consistent with existing law and practice, you must conduct your own checks and seek your own professional advice relevant to your particular circumstances.

  2. In making materials available on our OneService digital products, we act in good faith. However, despite taking all reasonable precautions, we recognise that, from time to time, the materials published on our OneService digital products may include content that you find objectionable. If you have any concerns regarding any material available on our OneService digital products, please contact us in writing at mso_appenquiry@mnd.gov.sg and provide us with the following information:

    1. Your full name and contact details;

    2. The particular material that you find objectionable; and

    3. A detailed explanation of why you find the particular material objectionable.

  3. Upon receipt of your written notice submitted in accordance with paragraph 15, we will take whatever action we, in our sole and absolute discretion, deem appropriate, including removal of the aforementioned material from our OneService digital products.

Privacy Policy

  1. Please refer to the Privacy Statement.

Hyperlinks

  1. We are not responsible or liable for the availability or content of any other Internet website, application or service (not provided by us) that is linked to or from our OneService digital products. You access such other Internet websites, applications or services solely at your own risk and if you create a link or frame to our OneService digital products, you do so solely at your own risk, and that will constitute your acceptance of these Terms. If you do not accept these Terms, you must immediately discontinue hyperlinking to or framing our OneService digital products.

  2. We reserve all rights to disable any link or frame to or from our OneService digital products. If we object to the creation of any link or frame to or from our OneService digital products, you will remove such link or frame within seven (7) days of your receipt of written notice from us. 

Third Party Materials

  1. Our OneService digital products may require, enable or facilitate access to or use of website, software or services of a third party (“Third Party”). In such an event, there will be terms of use of the Third Party website, software or service (the “Third Party Terms”) that will bind either our OneService digital products or you or both. An example of such Third Party Terms would be open source software terms or standard form terms of the distribution platform from which you obtain any part of our OneService digital products (e.g. Google Play Store or Apple App Store terms) which bind MSO as a developer or user of the distribution platform (the “Distribution Terms”). Information on the Third Party Terms is embedded in our OneService digital products, already accounted for in these Terms of Use, publicly available (e.g. the Distribution Terms) or otherwise indicated in the Schedule herein. For the avoidance of doubt, as this paragraph 20 relates to the Distribution Terms, the relevant Distribution Terms are the terms of the specific platform from which you obtained a copy of the software or application that is part of our OneService digital products. For example, if you obtained the said copy from the Google Play Store, then the relevant terms are Google’s Distribution Terms.

  2. If the Third Party Terms require you to enter into an agreement directly with the Third Party, then you agree to enter into such agreement, and in any event, to be bound by the Third Party Terms.

  3. You agree to indemnify and keep us harmless against all claims, actions, liabilities, losses, damages, costs or expenses (including legal costs on an indemnity basis) howsoever arising out of or in connection with your access or use (direct or indirect) of the aforesaid Third Party website, software or services or your non-compliance with the Third Party Terms.

  4. For the avoidance of doubt, without prejudice to paragraph 22, to the extent of any inconsistency between these Terms of Use and the Third Party Terms, the latter shall prevail provided that nothing in the Third Party Terms shall limit the generality of your indemnity obligations in paragraph 22.

Security

  1. Where appropriate, we will use available technology to protect the security of communications made through our OneService digital products. However, we expressly disclaim all liability for the security, authenticity, integrity or confidentiality of any transactions and other communications made through OneService digital products. Despite our best efforts, internet communications may be interfered with or intercepted by third parties. Further, we do not warrant that our OneService digital products are or will be free of infection by computer viruses or any other unauthorised software, and we will accept no liability in connection with any damage or loss you may suffer due to such computer viruses or unauthorised software.

  2. You are solely responsible for maintaining the confidentiality and security of your passwords, information, software, and equipment, and for all activities that occur on or through our OneService digital products and your OneService digital product account(s). This includes clearing your Internet browser's or mobile device’s cookies and cache before and after accessing or using any services on our OneService digital products.

General Disclaimer and Limitation of Liability

  1. Our OneService digital products are provided on an “as is” basis without warranties of any kind, whether express or implied. While every care has been taken by us in the provision of OneService digital products, in no event shall we be liable for any loss or damage:

    1. that you may incur in connection with using or visiting any application or service linked to or from our OneService digital products or relying on any statements, opinion, representation or information in OneService digital products;

    2. resulting from any delay in operation or transmission, telecommunications failure, Internet access difficulties or malfunctions in equipment or software, regardless of how the aforementioned events occur; or

    3. arising or resulting from the conduct or views of any person who accesses or uses our OneService digital products or any application or service linked to or from OneService digital products.

  2. To the fullest extent permitted by law, we do not warrant and hereby disclaim any warranty:

    1. as to the accuracy, correctness, adequacy, fullness, reliability, timeliness, non-infringement, title, merchantability, fitness for any particular purpose of the contents of OneService digital products;

    2. that our OneService digital products and the contents therein or any functions in connection therewith will be uninterrupted or error-free, or that defects will be corrected or that our OneService digital products and servers are and will be free of all viruses or other malicious, destructive or corrupting code, agent, programme or macros and/or other harmful elements; or

    3. as to the appropriateness of content (such as comments and pictures) posted by other users.

  3. We shall not be liable for and you agree that you shall have no claim in connection with any damage or loss of any kind caused to you as a result (whether direct or indirect) of access to or use of our OneService digital products or non-access thereof, including but not limited to any damage or loss you suffer as a result of reliance on the contents of OneService digital products.

  4. You agree that any physical activity that you perform in connection with your usage of our OneService digital products carries certain inherent risks, including risks of property damage, bodily injury (to yourself and to third parties) or even death. You acknowledge these inherent risks (whether known or unknown) and hereby release the Government, and all parties involved in the creation and maintenance of our OneService digital products from any and all liability connected with physical activities that you perform in connection with your usage of OneService digital products.

Indemnity

  1. You agree and understand that you are responsible for any damage suffered by any person, corporation or entity as the result of any remarks, information, feedback or other content submitted by you or made available by you on OneService digital products. We will not be responsible for damage of any kind arising out of or in connection with any remarks, information, feedback or other content submitted by you or made available by you on our OneService digital products. You further agree to indemnify and hold us harmless from any demands, loss, liability, claims or expenses (including legal costs on a full indemnity basis) made against us by any third party due to or arising out of or in connection with your use of our OneService digital products.

Applicable Laws

  1. The use of our OneService digital products and these Terms are governed by the laws of Singapore. You hereby submit to the exclusive jurisdiction of the courts of Singapore in the determination of any dispute arising in connection with our OneService digital products or the interpretation and construction of these Terms.

Severability

  1. In the event any provision of these Terms shall be determined to be illegal, invalid or unenforceable, such illegality, invalidity or unenforceability shall not affect the other provisions of these Terms, which shall remain in full force and effect. If any provision of these Terms is found to be illegal, invalid or unenforceable, but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modifications as may be necessary to make it valid and enforceable.

Entire and Whole Agreement

  1. These Terms contain the entire and whole agreement between you and us and supersede all prior written or oral commitments, representations, arrangements, understandings or agreements between you and us.

SCHEDULE  

1. Third party software/services:
a. Google’s Distribution Terms
b. Google’s Privacy Policy
c. Apple's Distribution Terms
d. Stripe Core Services