OneService Awards
The OneService Awards recognise community partners and individuals who have made a difference to our shared living environment.
Last updated 26 May 2026
About the OneService Awards
MSO refreshed the Municipal Services Awards as the OneService Awards in 2026 to better reflect the OneService culture and strengthen partnerships with the community in improving our living environment.
The OneService Awards feature two categories:
(a) Community
The Community category recognises projects led by community partners, such as civic groups, private organisations, grassroots organisations, residents, or members of the public. It also recognises projects undertaken in partnership with public agencies and Town Councils to address municipal issues and improve the living environment.
(b) Individual
The Individual category recognises individuals who have gone the extra mile to serve residents and the community.
Note: The OneService Awards (Individual) is not open for public nominations.
Frequently Asked Questions
What issues or initiatives are outside the scope of the OneService Awards?
Municipal services relate to the upkeep and improvement of the living environment for residents and the general public. This includes areas such as public cleanliness, maintenance of greenery, and local infrastructure (e.g. roads and footpaths).
The following issues or initiatives fall outside the scope of the OneService Awards and will not be considered:
Social, financial, and employment assistance, as well as recovery of lost items.
Law enforcement and crime prevention.
Recycling, upcycling, and composting initiatives.
Home Improvement Programme (HIP).
Busking, begging, and homelessness-related issues.
Traffic congestion, road rage, and public transport matters.
Food hygiene.
Animal welfare.
What constitutes a community-led project?
A community-led project is one conceptualised, initiated, and completed by residents or community groups. Projects may receive support such as funding and resources from public agencies while remaining community-led.
Who evaluates the nominations?
An independent panel comprising community leaders and public agency representatives evaluates all eligible nominations.
Municipal Services Awards 2025 Highlights
Past Winners
Read about past winners and be inspired by their efforts to improve our shared living environment. From 2026 onwards, the former Municipal Services Awards (Team category) and Love Our ’Hood Award were discontinued as part of the refresh of the OneService Awards.