Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Government agencies communicate via .gov.sg websites (e.g. go.gov.sg/open). Trusted websites
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.

Beware of scams that misuse MND logo and report any suspicious emails or calls to the Police.

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

OneService Community
Individual

Cheryl Wong Yoke Keng, National Parks Board

29 November 2022

Cheryl has received compliments from feedback providers and our partner agencies (Housing & Development Board, National Environment Agency, and Town Council) for exemplifying a “do-it-first” spirit and displaying OneService mindset to resolve animal-related issues. For example, on Christmas Eve 2021, upon receiving Town Council’s call for assistance on an animal related issue in a residential unit, which had attracted complaints from neighbours, Cheryl worked closely with the Town Council to resolve the issue in a timely manner. 

In another instance where NParks received multiple feedback regarding a cat on a high floor external kitchen ledge requiring rescue, the residents were initially upset that NParks/AVS could not quickly rescue the cat. To reassure the residents, Cheryl patiently explained to the residents the challenges faced in animal rescue works, especially in high-rise building and provided assurance that qualified contractors would carry out the necessary rescue. With effective and timely communication, Cheryl managed to gain the residents’ understanding of the situation and calm them down while the rescue took place. The cat was eventually rescued. 

On a separate occasion, Cheryl conducted several visits to a pet owner’s residence upon receiving feedback on nuisance caused by the pets. Cheryl made the effort to build rapport with the pet owner and explored possible solutions together to manage the nuisance. In addition, she reached out to the neighbours to explain so that they could better understand the situation. This led to a good resolution to the case. 

Despite the many challenges in managing animal-related issues, Cheryl continues to be patient in explaining the processes of animal management operations and shows empathy towards feedback providers. She also proactively builds networks with other agencies to promote close collaboration amongst the agencies and ensuring effective resolution of cases.

Woman in white polo shirt with AVS logo, wearing glasses, bracelet and smartwatch.

A photo of Cheryl.

Multi-story apartment complex with a cat sitting on a concrete ledge.

The cat in a precarious position.

Tabby cat walking from behind a white toilet on a gray tile floor in a bathroom.

The cat after rescue, in a safe environment.

Back to top