A Singapore Government Agency Website

Official website links end with .gov.sg

Government agencies communicate via .gov.sg websites (e.g. go.gov.sg/open). Trusted websites

Secure websites use HTTPS

Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.

Beware of scams that misuse MND logo and report any suspicious emails or calls to the Police.

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

User Guides

Download user guides for the OneService App and OneService Chatbot.

Last updated 26 May 2026

Downloads

End-users should not amend the content of any materials downloaded from this page without prior written consent from MSO.

A poster that highlights the four key features of the OneService App and examples of municipal issues.

OneService App Poster (2026) [PDF, 3.7 MB]

A brochure that highlights the four key features of the OneService App and examples of municipal issues.

OneService App Brochure (2026) [PDF, 10.3 MB]

A poster that highlights the Submit Case feature on the OneService App and OneService Chatbot.

Smarter Reporting on the Go Poster (2025) [PDF, 2.2 MB]

A brochure that shows the steps to submit a case on the OneService Chatbot.