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OneService Community

OneService App and Chatbot

The OneService App and OneService Chatbot are MSO's digital channels that provide useful e-services to residents.

Last updated 1 July 2026

Hi, I'm OneService!

Kaki mascot taking a photo of damaged flooring at a fitness corner.

Encountered an issue like a fallen tree or damaged facility? Just take a photo and describe the issue to me, and I’ll sort it out for you.

I can also help with:

  • Booking BBQ pits and void decks.

  • Referring those in need to social services.

  • Providing updates on Housing & Development Board (HDB) lift faults or nearby home renovations.

Download the OneService App

Kaki mascot holding a mobile phone displaying the OneService App.

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Chat with the OneService Chatbot

We are trialling a new beta chatbot called Tell Us @ OneService. You can participate in the beta trial by sending a voice message in English, Chinese, Malay, or Tamil. Your experience matters and will help us improve the chatbot!

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Find Out More

  • The OneService App was launched in 2015 to make it easier for residents to submit municipal feedback.

  • In 2021, the OneService Chatbot was introduced on popular messaging platforms to allow residents to submit feedback through messaging apps.