The OneService App and the OneService Kaki Chatbot are the Municipal Services Office's digital channels which provide useful e-services to residents.
The OneService App was launched in 2015 to allow residents to easily submit feedback without needing to know which agency to submit to. In 2021, the OneService Kaki Chatbot was introduced on popular messaging platforms to allow residents to submit feedback from the messaging apps that they are familiar with.
Powered by Artificial Intelligence (AI), the OneService Channels enable you to submit feedback on neighbourhood issues, by simply uploading a photo and providing a short description of the issue. Your feedback will be directed to the relevant Town Council or agency and you will be able to receive progress updates on the cases. Learn how to do so through the videos below:
OneService App
Kaki OneService Chatbot
OneService Digital Products
Submit Case
Available On:
OneService Kaki Chatbot
OneService App
Improve your neighbourhood by submitting feedback!
Just upload a photo and a short description of the issue. Your feedback will be directed to the relevant Town Council or agency and you will be able to receive progress updates on the cases.
Search for Facilities | OneService Kaki Chatbot |
Other Useful Features
Besides submitting feedback on issues, the OneService channels have other useful features to help you stay connected to your neighbourhood. Currently, these features are only available on OneService App.
Book Facilities
Looking to book a BBQ pit or a void deck for a celebration? Use Book Facilities to seamlessly search and book facilities within your neighbourhood.
Selection Screen | List of Facilities Booked |
Help Neighbour
Refer someone who needs shelter, social assistance, or someone to check in on their well-being to social service agencies.
Happenings
Be notified of upcoming home renovations and lift faults at your HDB block and plan your day accordingly.